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AT&T Outsourced Work To Return To Bargaining Unit |
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Friday, 22 September 2006 |
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CWA and AT&T agreed that 2000 jobs will be returned to the bargaining unit throughout the merged AT&T, Inc. This will start in 2007 and must be completed before the end of 2008. These jobs will include technical jobs that are currently outsourced and will be new to the bargaining unit and call center work that existed and was off-shored. It has yet to be determined where the jobs will be located and in what division of AT&T, Inc they will be filled. We will provide hiring details as it becomes available.
AT&T To Take Back Outsourced Jobs By Candace Lombardi Staff Writer, CNET News.com AT&T announced Thursday it will bring home approximately 2,000 technical support jobs that had been handled by outside providers. The U.S. phone giant said it will use in-house employees to assist customers with their self-installation of DSL (digital subscriber line) broadband access. The support staff will also answer other general questions about Internet or DSL service, e-mail, registration and browsers. The change follows an agreement between AT&T and the Communications Workers of America union. The CWA negotiated the wage rates, benefits and duties associated with the jobs, which were formerly contracted out to third parties both in the U.S. and overseas, the union said. The 2,000 new AT&Temployees should be added to the payroll by the end of 2008, the carrier said. The company is still deciding on where to locate the call centers. This is the second round of jobs that CWA has secured with AT&T. Earlier this month, both entities announced that the company would bring back about 800 installation technicians to work on U-verse, AT&T's new TV service. To read more on AT&T click onto A T & T Corp |
