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Thursday, 05 October 2006 |
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In March of 2005 AT&T opened up a call center in the Philippines staffed with 328 people. AT&T made this greed oriented decision after they sent their managers to train the offshore employees and then closed the Terrell Mill Call Center and laid off 342 of our brothers and sisters. Now Cox Communications has a "411" Call Center in the Philippines, they are probably located right next to the AT&T complex.
The Consumerist Cox Outsources 411 to Filipinos Cox has outsourced their 411 service to the Philippines, a frustrated San Diego consumer complains. "Bear" finds the operator's accents difficult to understand and claims they, "don't understand the intricacies of the English language." Further compounding the problem, Bear says, is that Cox is using an outdated database, frequently resulting in a wrong number and requiring multiple callbacks. When initially confronted, the Cox operators denied being in the Philippines, but the supervisor Bear asked to speak to confirmed this was the case. The supervisor stated the staff understands English and speak clearly. Just pray Cox's cost-cutting measures don't inspire the managers of 911... |
