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How to Get a Human on the Phone |
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Monday, 18 February 2008 |
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IVR, or Interactive Voice Response, it's the scourge of the technological world. Even if you don't know it by its official name, you certainly have dealt with IVR, probably on a weekly basis. IVR is better known colloquially as voice mail jail, voice mail hell, the black hole, and much less savory terms. But whatever you call it, everybody hates "talking to the computer." So if everyone hates it, why are company’s so in love with it?
Companies love it because it’s cheap and they don’t need employees. IVR demonstrates that company’s care little about their customers, only their money. To say it simply, it all comes down to greed. But just because IVR exists doesn't mean you have to be stuck in it for hours on end. If you know the right code, you can bypass the computer and get to a real person (or at least the queue to wait for a real person). GetHuman has compiled a list of all the methods, tricks, and tweaks you need to bypass IVR for 500 of the largest and most commonly called company’s that you're likely to be aggravated by. From telephone and utility company’s, auto and computer dealers, right up to banks and government agencies. GetHuman will even provide a company’s toll-free number. If none is available (I told you these company’s are greedy) an available toll number will be provided. All you need to do is dial the number and work the prompts to an actual living and breathing human being. So save a job and bring humanity into Corporate America, they will only change if we make them. Click onto http://gethuman.com/#telco and show them we are not going to take it anymore. Don’t forget to share this with your family and friends. In unity there is strength. Roy Hegenbart
President
Local 3250 |
